Question 1

How do I install Upsella on my Shopify store?

Accepted Answer

Simply search for 'Upsella' in the Shopify App Store and click Install. The app will automatically connect to your store and begin syncing your products and order history. Setup takes less than 5 minutes.

Question 2

Is there a free trial?

Accepted Answer

Yes! All plans include a 14-day free trial with full access to all features. You can cancel anytime during the trial with no charges.

Question 3

How long does it take to see results?

Accepted Answer

Most stores see their first upsell conversion within 24-48 hours of launching. The AI improves over time as it learns from your order data, so results typically get better the longer you use Upsella.

Question 4

Do I need technical knowledge to use Upsella?

Accepted Answer

Not at all. Upsella is designed for store owners, not developers. Everything is configured through an intuitive dashboard with no coding required.

Question 5

How does the AI recommend products?

Accepted Answer

Our AI analyzes multiple factors including purchase history, product relationships, customer segments, and seasonal trends. It learns from your specific catalog and customer behavior to make increasingly accurate recommendations over time.

Question 6

Can I customize the SMS messages?

Accepted Answer

Yes! You can customize every aspect of your messages including the copy, timing, discount offers, and more. We also provide proven templates that you can use as-is or modify to match your brand voice.

Question 7

What triggers can I use for sending messages?

Accepted Answer

You can trigger messages based on order confirmation, shipping updates, delivery confirmation, or set custom delays. You can also segment by customer type, order value, product category, and more.

Question 8

How do one-tap purchase links work?

Accepted Answer

Each SMS includes a unique link that takes customers directly to checkout with the recommended product pre-added. Customers can complete their purchase with a single tap—no searching or adding to cart required.

Question 9

How is pricing calculated?

Accepted Answer

Pricing is based on the number of SMS messages sent per month. Each plan includes a monthly allocation, and additional messages are billed at $0.02 each. Annual plans receive a 20% discount.

Question 10

Can I change plans at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle.

Question 11

Do you offer refunds?

Accepted Answer

We offer a full refund within the first 30 days if you're not satisfied. After 30 days, we don't provide refunds but you can cancel your subscription at any time.

Question 12

Is there enterprise pricing?

Accepted Answer

Yes, we offer custom enterprise plans for high-volume stores. Contact our sales team for a personalized quote.

Question 13

Is Upsella TCPA compliant?

Accepted Answer

Yes, Upsella is fully TCPA compliant. We handle opt-in consent, provide automatic opt-out functionality, maintain required records, and follow all applicable messaging regulations.

Question 14

How do you handle customer opt-outs?

Accepted Answer

Customers can reply STOP to any message to instantly opt out. Our system automatically processes these requests and ensures no further marketing messages are sent.

Question 15

Is customer data secure?

Accepted Answer

Absolutely. We use industry-standard encryption, are SOC 2 Type II compliant, and never sell or share customer data with third parties. Your data is your data.

Question 16

Do you support GDPR requirements?

Accepted Answer

Yes, Upsella is GDPR compliant. We provide tools for data export, deletion requests, and consent management to help you meet your obligations.

Frequently Asked Questions

Getting Started

Features & Functionality

Pricing & Billing

Compliance & Security

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